Compass 24/7 Support
We're here to help with your account, membership, and using the Compass 24/7 app. Our support team speaks English and Vietnamese.
🚨 Emergencies
If you are having a medical emergency, call 911 or go to the nearest emergency room immediately. Compass 24/7 is not an emergency service, and the support team cannot handle emergencies.
Questions about your health or a consultation
Please use the Compass 24/7 app so your care team can see your question. Do not send detailed health information by regular email.
Contact support
Our support team answers questions about your account, payments, and using the app.
- Email: support@compassvitals.com
- Hours: 24/7, in English and Vietnamese
- Response time: within 24 hours
- Mailing address: Compass Vitals LLC, 13071 Brookhurst St #115, Garden Grove, CA 92843, USA
Account and membership
- Sign-in problems: use "Forgot password?" on the sign-in screen to reset your password with a code sent to your phone.
- Free trial: each account can try the Compass 24/7 service free for 14 days, with no payment card. The trial ends automatically and you are never charged for it.
- Buy a membership: on the Compass 24/7 website at app.compassvitals.com. Memberships are not sold in the mobile app.
- Cancel your membership: on the website, go to Settings → My services. You keep access until the end of the current billing period.
- Update your payment card: on the website, go to Settings → Payment methods.
- Medication and lab costs are paid separately to the pharmacy or laboratory, not to Compass 24/7.
Delete your account
You can delete your account inside the app: Settings → Delete account. Your account is closed immediately and you can no longer sign in. Medical records, prescriptions, payment history, and the contact information linked to them are kept for the period required by law. See the Privacy Policy for details.
Privacy requests
To access, correct, or request a copy of your health records, or to revoke your authorization, email privacy@compassvitals.com.